Client Care Support

Why work with us:

The Family Centre is looking for a Client Care Support professional who is passionate about providing exceptional customer service, enjoys administrative tasks, and demonstrates strong organizational and collaborative skills. We are focused on providing Trauma-Informed Care to both our communities and staff teams, and provide services based on research and evidence-based practices. We encourage employees to bring their authentic selves to work in our diverse and inclusive environment. The organization is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience. Our culture is focused on providing a safe and supportive workplace, including paid training, excellent benefits, a wellness program, and much more. 

What you will be doing:

As a Client Care Support, you will support administrative functions, such as reception, data entry, reporting, and small projects. You will be responsible for maintaining a welcoming reception area for agency clients and visitors, representing The Family Centre in a professional manner, and applying a trauma-informed lens to your administrative practice. You will be an integral member of the Client Care Team in completing tasks, sharing responsibilities, being supportive, and contributing to the learning of others.

• Greet and support clients and visitors to The Family Centre (in person and by phone)
• Answer calls, handle general inquiries, address client inquiries, and maintain records of clients
• Manage reception and administration email accounts by monitoring, responding to, and following up on incoming emails
• Perform administrative duties such as processing client intakes, file closures, critical incident reports, third-party disclosures, creating and maintaining forms, and compiling reports
• Ensure office areas are well-stocked with appropriate supplies
• Assist in opening and/or closing the agency as needed

What you will bring to the role:

• 2 years of postsecondary education is preferred
• Minimum of 1-year experience in an administrative or customer service role
• Able to work in a shared space and shared role
• Computer literacy and the ability to multitask with a range of electronic systems. 
• Proficient oral and written communication skills
• Demonstrated expertise in at least two of the following areas - advanced proficiency in Microsoft Word, intermediate Adobe Creative Suite skills, and general competency in PowerPoint
• Ability to work a flexible schedule, including some evenings and Saturdays.  

• Police Information Check (completed within the last 6 months)
• Child Intervention Records Check (completed within the last 6 months)
• Suicide Intervention Training, required within 3 months of start date
• Certification in First Aid and Level C CPR within the first 3 months of employment 

• $43,288 to $55,511 annually 
• 36.5 hour work week
• Fully paid employee group benefits plan 
• Wellness Program
• 3 weeks’ vacation 
• RRSP matching
• Ongoing paid training
• Paid sick time (up to 8 days per year)
• Agency-wide social events
• First People’s Circle and People of Colour, and LGBTQIA2S+ Employee Support Groups